Category Archives: Allgemein

Design landscape

Creator: Liz Sanders
“The map, [circa 2007] is an attempt to position all of these [design] approaches into one unifying, visual framework so that we can stop arguing over which is the best approach and begin a dialogue about where to play during all points along the design development process.”

Screen Shot 2014-10-03 at 4.16.46 PM

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Service blueprint of Presby Neuro Clinic

Creator: Melissa Cliver, Jamin Hegeman, Kipum Lee, Leanne Libert, Kara Tennant (Carnagie Mellon University)
Client: Presby Neuro Clinic
The blueprint maps the entire clinic experience for patients and all of the supporting roles staff and Dr. Kassam play throughout. Mapping the service blueprint allowed the team to see the breakdowns in the clinic experience: the chaotic backstage processes, the absolute importance of Dr.Kassam in the system, the lack of patients’ engagement during the waiting time.

PRESBY_NEURO_CLINIC

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