Creator: Todd McCoullough
This model helps to understand how management can make change happen in an organization. Outcomes and culture can’t be changed directly—it’s the result of changing process, structure, and people systems.
Tag Archives: realize offerings
Service Design Tools’ Experience Map
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Creator: Service Design Tools
Client:
This model shows a user’s touchpoints across multiple channels over the course of their journey. It also details the organizational back-end processes of personnel.
Models in Design 